Shipping policy

Every Hypnos product ships directly from the independent maker who produces it, so it reaches you fresh from the source.

Where we ship

We currently ship to addresses within the United States.

Shipping costs

Shipping options and costs are calculated for your address and shown at checkout before you pay. If your order includes products from more than one maker, the shipping for each maker's package is included in the total you see at checkout.

Processing time

Your order is sent to our makers for packing as soon as payment is confirmed, and most orders are handed to the carrier within a few business days. Orders placed on weekends or holidays begin processing the next business day.

Delivery time

Delivery time depends on the carrier and the shipping option you choose. Any delivery estimate shown at checkout comes from the carrier and isn't guaranteed.

Orders with more than one maker

Products from different makers ship separately and may arrive on different days. Each package has its own tracking number.

Tracking

We'll email you a tracking link as soon as each package ships.

Lost, delayed or damaged packages

If your tracking hasn't updated in 7 days, or a package shows as delivered but you can't find it, contact us and we'll work with the carrier and the maker to make it right. If anything arrives damaged, our Return and Refund Policy explains how we replace or refund it.

Shipping address

Please check your shipping address carefully at checkout. Orders reach our makers quickly, so we can't always change an address once an order is placed. If a package is returned to the maker because of an incorrect or incomplete address, contact us and we'll help arrange to send it again; additional shipping charges may apply.