Shipping & Returns

Every Hypnos product ships directly from the independent maker who produces it, so it reaches you fresh from the source.

Shipping

Where we ship

We ship within the United States. Shipping options and costs for your address are calculated and shown at checkout before you pay.

Processing

Your order is sent to our makers for packing as soon as payment is confirmed, and most orders are handed to the carrier within a few business days. Orders placed on weekends or holidays begin processing the next business day.

Separate packages

If your order includes products from more than one maker, they ship separately and may arrive on different days. Each package has its own tracking number.

Tracking

We'll email you a tracking link as soon as each package ships.

Lost or delayed packages

If your tracking hasn't updated in 7 days, or a package shows as delivered but you can't find it, contact us and we'll work with the carrier and the maker to make it right.

Address changes

Orders reach our makers quickly, so we can't always change a shipping address after an order is placed. Contact us as soon as possible and we'll do our best.

Returns & refunds

Damaged, defective or incorrect items

If anything arrives damaged, defective or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a full refund, and you won't need to send anything back.

Unopened items

You can return unopened, unused items in their original packaging within 30 days of delivery. Please contact us first and we'll send return instructions; items sent back without contacting us can't be accepted. Return shipping is paid by the customer unless the return is because of our error.

Opened food, supplements and body care

For safety reasons we can't accept returns of opened or used food, drinks, tea, coffee, supplements or body care products unless they arrived damaged or incorrect.

Refunds

Once your return is received and inspected, or your damage claim is approved, we'll refund your original payment method. Your bank or card issuer may take 5 to 10 business days to post it.

To start a return or ask a question, reach us through our contact page.